FAQ
Frequently Asked Questions (FAQ)
Orders
How do I place an order?
Browse our shop, select your favorite items, choose the size/color, and click “Add to Cart.” When ready, proceed to checkout and follow the payment steps.
Can I change or cancel my order after placing it?
We process orders quickly. To make changes or cancel, please contact us within 12 hours of placing your order at vibemotionstore@gmail.com
Shipping & Delivery
Do you ship internationally?
Yes, we ship worldwide. Delivery times and fees may vary depending on your location.
How long does shipping take?
- U.S. Orders: 7–15 business days
-
International Orders: 10–25 business days
Processing time is 2–5 business days before shipment.
Why did I receive only part of my order?
To ensure faster delivery, items may ship from different warehouses and arrive in separate packages.
How do I track my order?
You’ll receive a tracking number via email once your order ships. You can also track it on our Track My Order page.
Refunds (No Returns)
Do you accept returns?
We do not accept physical returns. Instead, we offer refunds under certain conditions.
Refund Eligibility
Refunds may be approved only if:
- The item arrives damaged, defective, or significantly different from its description.
- The package is lost in transit or not delivered within 60 days.
- A verified quality issue is confirmed through clear photo or video evidence.
Non-Refundable Situations
Refunds will not be issued for:
- Change of mind, buyer’s remorse, or unwanted items.
- Wrong size, color, or product chosen by the customer.
- Delays caused by factors outside our control (e.g., customs, weather, courier issues).
- Incomplete or inaccurate shipping information provided by the customer.
Refund Request Process
- Contact Vibemotionstore@gmail.com within 7 days of delivery.
- Include your order number and proof of the issue (photos/videos).
- Our team will review your request within 2–3 business days.
- Approved refunds will be processed back to your original payment method within 5–10 business days.
Do I have to send the item back?
No, you can keep or donate the item—no returns are required.
Payments
What payment methods do you accept?
We accept major credit cards, PayPal, Apple Pay, and secure Shopify Payments.
Is my payment information safe?
Yes, our site uses SSL encryption and secure gateways to protect your information.
Products
How do I choose the right size?
Check our Size Guide available on each product page for detailed measurements.
Will you restock sold-out items?
Some popular styles may be restocked. Sign up for our newsletter or follow us on social media for updates.
Customer Support
How can I contact you?
Use our Contact Us page or email Vibemotionstore@gmail.com Our team typically replies within 24–48 hours.